Privacy Policy

Last updated: 24 July 2026

This Privacy Policy explains how Ops Kingdom collects, uses, stores, and protects personal data when you use our website, contact us, book a call, or engage us for services.

Ops Kingdom provides fractional operations leadership, operations consulting, and related advisory services.

1. Who we are

The controller of your personal data is:

Ops Kingdom, a trading name of Sanker OÜ, a company registered in Estonia (registration number 16941561).
Email: privacy@opskingdom.com.

If you have questions about this Privacy Policy or how we process personal data, you can contact us at the email address above.

2. Personal data we collect

We may collect the following types of personal data:

name;
email address;
phone number, if you provide it;
company name and role;
information you submit through contact forms, booking forms, emails, or calls;
billing and payment-related information;
information needed to provide our services;
website usage data, such as pages visited, device information, browser type, approximate location, referral source, and cookie preferences.

We do not intentionally collect sensitive personal data unless it is necessary for a specific service and you choose to provide it.

3. How we collect personal data

We collect personal data when you:

visit our website;
complete a contact form;
book a call;
subscribe to updates or marketing communications;
communicate with us by email, call, or message;
enter into a service agreement with us;
provide access to tools, documents, systems, or information needed for service delivery.

Some technical and usage data may also be collected automatically through cookies and similar technologies, as described below.

4. How we use personal data

We use personal data to:

respond to your enquiries;
book and manage calls or meetings;
provide consulting, advisory, and fractional operations services;
prepare proposals, agreements, invoices, and related documents;
manage client relationships;
improve our website, content, and services;
send updates or marketing communications where permitted;
maintain website security and performance;
comply with legal, tax, accounting, and regulatory obligations;
establish, exercise, or defend legal claims.

5. Legal bases for processing

We process personal data only where we have a lawful basis to do so.

Depending on the situation, we rely on the following legal bases:

Contract — where processing is necessary to provide services, respond to service requests, prepare proposals, or manage an agreement with you.
Legitimate interests — where processing is necessary for running and improving our business, communicating with potential clients, securing our website, managing client relationships, and protecting our legal interests.
Consent — where you agree to receive marketing communications or allow non-essential cookies.
Legal obligation — where processing is necessary for tax, accounting, compliance, or other legal requirements.

You may withdraw consent at any time where processing is based on consent.

6. Cookies and similar technologies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device. They help websites function, remember preferences, understand website usage, and, where enabled, support analytics or marketing.

We may use the following types of cookies:

Necessary cookies — required for the website to function properly and securely. These cannot usually be disabled through our website.
Functional cookies — used to remember choices or improve website functionality.
Analytics cookies — used to understand how visitors use the website, which pages are visited, and how the website can be improved.
Marketing cookies — used to measure campaigns or show relevant content, if such tools are enabled.

Non-essential cookies are used only with your consent where required by law.

You can manage or withdraw your cookie consent through the cookie banner or cookie settings available on the website. You can also control cookies through your browser settings.

The exact cookies used may change over time depending on the tools used on the website. Where applicable, the cookie banner or cookie settings will provide more detailed information about specific cookies, their purposes, providers, and retention periods.

7. Marketing communications

We may send marketing emails, updates, or useful content if you have subscribed, requested this, or where otherwise permitted by law.

You can unsubscribe at any time by using the unsubscribe link in the email or by contacting us at privacy@opskingdom.com.

We do not sell your personal data.

8. Sharing personal data

We may share personal data with trusted third parties where necessary to operate our business and provide services.

These may include:

website hosting providers;
email and communication tools;
scheduling and calendar tools;
analytics providers;
CRM or client management tools;
payment, accounting, and invoicing providers;
legal, tax, compliance, or professional advisers;
subcontractors or partners involved in providing services, where agreed or necessary.

These third parties may process personal data only for the relevant purpose and under appropriate confidentiality, security, and data protection obligations.

We may also disclose personal data if required by law, court order, regulatory authority, or to protect our legal rights.

9. International transfers

Some service providers may process personal data outside the European Economic Area.

Where personal data is transferred outside the EEA, we use appropriate safeguards where required, such as adequacy decisions, Standard Contractual Clauses, or other lawful transfer mechanisms.

10. Data retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.

In general:

enquiry and contact data is kept for as long as needed to manage the relationship and follow up appropriately;
client and service-related data is kept for the duration of the client relationship and for a reasonable period afterwards;
accounting and invoice data is kept for the period required by applicable law;
marketing data is kept until you unsubscribe or withdraw consent;
cookie data is kept according to the retention periods shown in the cookie banner or cookie settings, where applicable.

We may retain certain data longer where necessary to comply with legal obligations, resolve disputes, or protect our legal interests.

11. Data security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include access controls, secure systems, limited user permissions, confidentiality obligations, and reasonable administrative and technical safeguards.

No system is completely secure, but we take reasonable steps to protect the personal data we process.

12. Your rights

Depending on the circumstances and applicable law, you may have the right to:

access your personal data;
correct inaccurate or incomplete personal data;
request deletion of your personal data;
restrict processing of your personal data;
object to processing based on legitimate interests;
withdraw consent where processing is based on consent;
request data portability;
lodge a complaint with a data protection authority.

To exercise your rights, contact us at privacy@opskingdom.com.

We may need to verify your identity before responding to your request.

13. Complaints

If you are located in Estonia, you may contact the Estonian Data Protection Inspectorate if you believe your personal data has been processed unlawfully.

We would appreciate the opportunity to address your concern first, so you are welcome to contact us at privacy@opskingdom.com.

14. Third-party links

Our website may contain links to third-party websites, tools, or services.

We are not responsible for the privacy practices, content, or security of third-party websites or services. You should review their privacy policies before providing personal data to them.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on our website with a new "last updated" date. Material changes may be communicated more clearly where appropriate.

16. Contact

For questions about this Privacy Policy or your personal data, please contact: privacy@opskingdom.com.