Terms of Service

Last updated: 24 July 2026

These Terms of Service apply to your use of Ops Kingdom's website and, once you engage us, to that engagement. Booking an introductory call or otherwise contacting us does not by itself make you a client or bind you to the commercial terms below — those apply once you engage Ops Kingdom for services under an agreed proposal, statement of work, order form, email confirmation, or service agreement. Any confidential information you share with us, including during a free call, remains protected under Section 5 (Confidentiality) regardless of whether you go on to engage our services.

1. About Ops Kingdom

Ops Kingdom is a trading name of Sanker OÜ, a company registered in Estonia (registration number 16941561).

Ops Kingdom provides fractional operations leadership, operations consulting, and related advisory services for startups and growing businesses. Our work may include operational audits, workflow design, team enablement, process improvement, tooling support, management rhythms, KPI dashboards, and strategic operations guidance.

Specific services, deliverables, fees, timelines, and responsibilities will be agreed separately in a proposal, statement of work, order form, email confirmation, or service agreement. If there is a conflict between these Terms and a separately agreed document, the separately agreed document takes priority.

2. Our services

We provide our services with reasonable skill, care, and professionalism.

Our services are advisory and operational in nature. We help identify issues, design improvements, support implementation, and provide practical recommendations. However, we do not guarantee specific business outcomes, including revenue growth, fundraising success, hiring success, cost savings, valuation changes, or team performance improvements.

You remain responsible for your business decisions, implementation choices, legal compliance, financial decisions, and use of any recommendations or deliverables.

3. Client responsibilities

To help us deliver the services properly, you agree to:

• provide accurate, complete, and timely information;
• give reasonable access to relevant people, tools, systems, and documents;
• review materials and provide feedback within agreed timelines;
• make decisions where client input or approval is required;
• ensure that any information, data, or materials you provide may lawfully be shared with us;
• pay agreed fees on time.

Delays in providing information, access, feedback, or approvals may affect timelines, deliverables, and fees.

4. Fees and payment

Fees, payment schedules, and billing terms will be agreed separately.

Unless otherwise agreed, invoices are payable within 30 days of the invoice date. Fees are exclusive of VAT and other applicable taxes unless stated otherwise.

If payment is late, we may pause the services until overdue amounts are paid. You remain responsible for fees for work already performed and any non-cancellable costs incurred.

5. Confidentiality

Both parties agree to keep confidential information secure and not disclose it to third parties except where required for the services, approved by the other party, or required by law.

Confidential information includes business plans, financial information, customer information, operational processes, internal documents, trade secrets, technical information, and any other non-public information shared in connection with the services.

This confidentiality obligation continues after the services end.

Confidentiality does not apply to information that is publicly available, already known without breach of confidentiality, independently developed, or lawfully received from another source.

6. Client data and system access

Where we are given access to your tools, systems, documents, or accounts, we will use that access only for the agreed services.

You are responsible for managing permissions, user accounts, backups, internal approvals, and security settings in your own systems. We may recommend changes, but you remain responsible for approving and implementing them unless expressly agreed otherwise.

You should not provide unnecessary personal data, sensitive data, passwords, or confidential third-party information unless it is required for the services.

7. Data protection

Each party agrees to comply with applicable data protection laws.

If the services require Ops Kingdom to process personal data on your behalf in a way that requires a data processing agreement, the parties will agree appropriate data processing terms separately.

8. Intellectual property

You retain ownership of your pre-existing materials, business information, data, trademarks, and content.

Ops Kingdom retains ownership of its pre-existing materials, know-how, frameworks, templates, methods, playbooks, processes, tools, and general expertise.

Unless otherwise agreed, once all related fees have been paid, you receive a non-exclusive, non-transferable right to use the deliverables created specifically for you for your internal business purposes.

You may not resell, publish, sublicense, or commercially exploit Ops Kingdom materials, templates, frameworks, or deliverables unless we have agreed this in writing.

9. Third-party tools and services

Our work may involve recommendations or support relating to third-party tools, platforms, or services. We are not responsible for the performance, availability, pricing, security, or terms of any third-party product or service.

You are responsible for deciding whether to use third-party tools and for complying with their terms.

10. Limitation of liability

To the fullest extent permitted by law, Ops Kingdom is not liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profit, loss of revenue, loss of business opportunity, loss of goodwill, or loss of data.

To the fullest extent permitted by law, Ops Kingdom's total aggregate liability arising out of or relating to the services is limited to the fees paid by the client for the relevant services during the 6 months before the event giving rise to the claim.

Nothing in these Terms limits liability that cannot legally be limited.

11. Termination

Either party may terminate services by giving 30 days' written notice, unless a different notice period is agreed separately.

Either party may terminate immediately if the other party materially breaches the agreement and does not remedy the breach within a reasonable time after written notice.

On termination, you must pay for all services performed and costs incurred up to the termination date.

Sections relating to confidentiality, fees, intellectual property, liability, and any other provisions intended to survive termination will continue to apply after the services end.

12. Public references

Unless otherwise agreed, Ops Kingdom may refer to you as a client in a factual and non-confidential way, including by using your company name and logo in client lists, proposals, or marketing materials.

We will not publish confidential details, case studies, metrics, or testimonials without your approval.

13. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on our website with a new "last updated" date.

For ongoing paid services, material changes will not apply retroactively to already agreed work unless required by law or agreed separately.

14. Governing law

These Terms are governed by the laws of Estonia, unless otherwise agreed in writing.

Any disputes will first be handled through good-faith discussions. If the dispute cannot be resolved, it will be submitted to the competent courts of Estonia, unless otherwise agreed.

15. Contact

For questions about these Terms, please contact: legal@opskingdom.com.